Returns, Refunds, Claims
All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
● A 25% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● If the item is eligible for a return, we will provide a return address to ship back the merchandise. Return shipping costs are the responsibility of the customer. The initial shipping charge is non-refundable.
● We will email you a return shipping label upon request or you can ship the merchandise directly to Be Bold Furniture
● Upon receipt and inspection of the returned merchandise, we will issue the refund within 10-14 business days. If Be Bold Furniture provided the return shipping label or scheduled the return shipping logistics, the return shipping cost will be deducted from your total refund amount.
● We carefully inspect all merchandise before shipment. We encourage you to inspect all merchandise for possible damages upon receipt
● Kindly ask the delivery team to keep all of the packaging if you feel a return might be a possibility. Otherwise, your order will not be eligible for a return without the packaging.
To return an item, please email customer service at firstname.lastname@example.org
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund. In order to process your return as quickly as possible we ask that your order number is clearly marked on all boxes for our warehouse team. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery or pick-up date. Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier.
We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.
8280 Westpark Dr,
Houston TX, 77063
Not Eligible For Return:
● Special ordered items
● Custom orders
● Sale Items
● Marked Down Items
We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.
● Inspect item upon delivery. If you need to store your items for an extended period of time, such as during construction or renovation, please be sure to inspect the product before moving them into storage as the (3) day claims window will still apply.
● Claims received in excess of (3) calendar days beyond the delivery will not be accepted
● If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"
● Photograph the item and packaging.
● If an item or part is structurally damaged and completely unusable, refuse delivery of the damaged item or part only
● Do not refuse undamaged items or parts, you are responsible for all redelivery costs, including but not limited to storage fees
● Be Bold Furniture will not cover the costs for damaged or defective items in the event that the furniture was made damaged or defective as a result of customer negligence
● We encourage all customers to purchase a protection plan or insurance to cover for any damages or defects inspected outside of the 3 day claim window.
● Once a custom order has entered production status all costs of production have been incurred and therefore a cancellation is no longer possible and balance paid cannot be refunded.
● Any regular item may be cancelled withing 5 calendar days without incurring any fee.
● Any orders cancelled outside of the 5 calendar days incur a 10% cancellation fee