Last updated May 14, 2022

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms:

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.


In-Store Pickup

In-store pickup is available for All purchases qualify for pick-upPickups are available __________. For customers located close to our showroom we are pleased to offer free customer pick up! While the lead time is typically shorter for this option, please note that orders will not be ready for pick up within the same day and you will be notified directly as soon as your order has been prepared. Full showroom address, contact information, and pick-up availability will be provided in the same email. Orders can only be held for pick up for 10 calendar days so please notify us if you require further time, storage fees may apply. If a third party will be collecting your order please notify us in advance and ensure that they bring photo ID or our team may deny pick up. We recommend bringing a larger vehicle and a friend to help carry the order, as our team will not be able to assist with loading. If you are considering a return please request to keep the original packaging.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

We offer shipping at the following rates:

3-6 weeks in transit
White Glove
3-6 weeks in transit
$0 - $999
$139 $299
$1000 - $1999
$249 $429
$2000 - $2999
$349 $499
$3000 - $4999
$429 $549
8% of order value 11% of order value

All times and dates given for delivery of the products are given in good faith but are estimates only.

Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Shipping is calculated from the product subtotal before applicable taxes and discounts are applied. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. Shipping to Hawaii, Alaska, Puerto Rico, and Nunavut is not available, and shipping outside of the United States is not available. It is the customer's responsibility to keep track of the order from shipment to delivery. Furniture and other large items are shipped via Furniture Delivery. We offer two types of delivery services: Front Door Delivery and White Glove Delivery. All furniture orders will be shipped by default with our Front Door Delivery service, unless the White Glove Delivery option is selected during the Checkout process. All long distance furniture deliveries will be scheduled Monday through Friday during daytime hours. The customer is responsible for ensuring that the shipping information listed on the order is accurate. Once shipped, any changes in your shipping address will result in additional shipping charges.


We do not offer international shipping.


If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.


We inspect all furniture pieces before shipment. Freight damages on occasion do occur in transit. Please follow the procedures below: - Inspect your shipment before the driver leaves. - If you suspect hidden damages, open the box and check the condition of the merchandise. - If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage. - Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise. Please request to keep all of the packaging if there is a possibility for a return with the eligible item.


If you have any further questions or comments, you may contact us by:
  • Email:
This shipping policy was created using Termly's Shipping Policy Generator.