All times and dates given for delivery of the products are given in good faith but are estimates only.
Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Shipping is calculated from the product subtotal before applicable taxes and discounts are applied. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. Shipping to Hawaii, Alaska, Puerto Rico, and Nunavut is not available, and shipping outside of the United States is not available. It is the customer's responsibility to keep track of the order from shipment to delivery.
Furniture and other large items are shipped via Furniture Delivery. We offer two types of delivery services: Front Door Delivery and White Glove Delivery. All furniture orders will be shipped by default with our Front Door Delivery service, unless the White Glove Delivery option is selected during the Checkout process. All long distance furniture deliveries will be scheduled Monday through Friday during daytime hours. The customer is responsible for ensuring that the shipping information listed on the order is accurate. Once shipped, any changes in your shipping address will result in additional shipping charges.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
We inspect all furniture pieces before shipment. Freight damages on occasion do occur in transit. Please follow the procedures below:
- Inspect your shipment before the driver leaves.
- If you suspect hidden damages, open the box and check the condition of the merchandise.
- If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage.
- Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise.
Please request to keep all of the packaging if there is a possibility for a return with the eligible item.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: email@example.com